Frequently Asked Questions
Q: What is the On Call phone for?
A: The On Call phone is held by staff members with authority so guests can get in touch. In the event of an emergency (fire or accident) please call 999 and use the What 3 Words on the front of the welcome pack before notifying the on call team.
All text messages will be answered between 9am-5pm unless it is an emergency.
Q: Is the pool just for us?
A: If you have booked The Barn or Poachers Barn then each of these properties come with a private pool, just for you.
If you are booked in any of our other properties, you will be sent a link to book your time slots in our pool complex. The time slot is for your property only!
Q: How big are the pools?
A: 8m x 4m and 1.4m deep.
Q: Is there anything we need to know about the pools?
A: We pool test every day first thing in the morning, we will grab a sample of pool water and test it to ensure there is adequate chlorine and that the PH and alkalinity are correct. To do this we need access to the pool for just a couple of minutes to get the sample. If we need to dose the pool with anything we will do this as quickly as possible and ensure the pool is ready to be used by 9am at the latest.
If you plan to bring inflatables please keep these away from all doors when not in use.
The pools are preset to 26-28c, we try to keep it to the upper temperature but the air condition and cover being left off will alter the water temperature.
Q: Where is the nearest pub?
A: The nearest pub is The Fishermans Arms in Docklow. It would take roughly 10 minutes to drive there and about an hour to walk through the lanes.
Q: Where is the nearest supermarket?
A: In Leominster about 5 miles away there is a Co-op, Aldi and Morrisons. All information is in the welcome pack.
Q: Can I get a supermarket delivery?
A: Absolutely! We recommend you address your delivery to Pudleston Court, Leominster, HR60QY then put in the driver information the property name.
For Adam and Eve Lodge they will need the front gate and for Gardeners Cottage, The Barn, Poachers Barn, Butlers Cottage and The Gaggles they will need the rear gate (worth putting in the notes).
We understand getting a delivery scheduled can be hard, please do contact us and we will try to assist.
Q: What restaurants do you recommend?
A: Our ever growing list of recommended restaurants is on the we recommend page of the website and we send out a list in the welcome pack.
Q: Can we take our dog for walks around the estate?
A: Yes! We love our extra guests but please do pop your dog on a lead.
There is a secure area next to The Barn properties where you can let the dogs off lead.
Please remember to clean up after your dog. There is bins in the secure area, the woodlands and a special bin in the garden of each property.
Q: Are there BBQs?
A: Yes, Poachers and Barn have Gas BBQs and the rest have charcoal. Don’t forget to bring a bag of charcoal with you!
Our BBQs are put away during the winter.
Q:Do we get wood with our log burners?
A: Yes, we will happily provide you with a basket of logs, a basket of kindling, firelighters and some matches suitable for the size of your log burner and property. There is extra wood in the garden boxes outside your property.
Additional logs and kindling can be purchased from the estate office for £10 per basket.
Q. What make are the coffee machines?
A. Each property has a tassimo coffee machine, you will need to bring your own pods.
Q. What happens in a blackout?
A. If you are staying in Gaggles, Barn, Butlers, Gardeners or Poachers you will be connected to the generator during the loss of electricity. If you are in Adam and Eve please message a member of staff who will advise from there.
Q. What happens during weather extremities?
A. During heatwaves staff will leave available fans in the properties and any property with basic aircon will have it running.
During freezing temperatures below -2, additional logs will be provided free of charge. A later checkout or earlier check in may be granted at discretion of the manager if the roads are yet to be gritted by the council.
Q. Can we charge our cars?
A. Yes, We have an EV charger located close to the pool complex for guests to use onsite. Please download MONTA Charge and search for us, we are registered as LAKESIDE EDGE
